Abrupt Sleep After Battery Replacement, Diagnostics Can’t Find Problem – Device and repair information for the Dell XPS 13 laptop models 9343 and 9350, which were both released in 2015.
Question: Hello everyone, I was very pleased with receiving a new battery replacement for my Dell XPS 13 9350. They battery works like it should or at least I hope it is. A new problem has started with my computer where my computer suddenly hibernates as if the battery was drained, but the computer is plugged in. According to the Dell Support forum, when something like this happens, there should be a sequence of amber and white led blinks, which I never catch. Ive performed every diagnostic test on this device. Ran the Dell Support application. It found nothing wrong. Shut down and ran the Dell Support Diagnostics tests (F11 then use F12 to scroll down to Diagnostics), ran that and it found nothing. Checked the Event Viewer in the Microsoft Administrative tools. Even with a BSCS, the log is still greek to me, but one thing that caught my interest was that there was an information notice that a Critical Battery Trigger Met (Event 524, Kernel-Power) which makes no sense because the battery is plugged in and fully charged. A few seconds later according to the log an Event 42, Kernel-Power occurs stating that The system is entering sleep and Sleep Reason: Battery. Either I installed a bum battery or the computer is rejecting it. II was working well yesterday. I event let the battery run for about 6 hours just to test the fitness of the new component ant it worked splendidly. But new this new issue started last night when I got home. Two nights ago when I installed the battery, I had blown out as much dirt, hair, dust, and keyboard crud with a can of compressed air. Even with the added protection of a plastic keyboard cover, there was plenty of junk in there. Could something in the canned air corrupted something? Another factor, I had tracked my package with UPS. According to the shipping log, the battery was still at a shipping facility over the weekend. Whats more, only of the people who live in the house either didnt here the delivery person, or the delivery person didnt knock. So the package, despite being layered in cardboard, foam, and an anti-static bag, sat out on my front porch in the 25-30 degree F weather for a few hours. Could outside weather conditions factored into this random behavior? The manufacturer of the replacement battery is not Dell but an OEM. Could there be proprietary meddling? What could be causing this malfunction? Update (01/30/2020) Heres what the summary looks like. This chart shows battery usage over the past three days. Update (01/31/2020) Its not the battery! Ive started to track the amber/white blinking pattern. It might be 4 amber 1 white 4 amber 1 white 4 amber 1 white before shutting off. Could it be a CMOS error?
Model: Dell XPS 13
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The primary operates of the laptop coincide as that of the desktop computer. An essential reason that individuals select a laptop over a the desktop computer is the mobility. Whenever issues happen on a laptop, you certainly require to think about laptop fixing. So today’s subject is computer system medical diagnosis as well as fixing.
Computer system repair service is a really wide and complicated subject. You need to think about the complying with 3 elements when experiencing laptop mistakes: the best ways to identify issues, the best ways to fix them and the best ways to repair service your laptop computers.
Laptop Repair Tutorial
Laptop mistakes could be separated right into mostly 2 classifications: equipment problems as well as software program problems.
Hardware Error Repair
The laptop equipment repair service includes generally 2 actions.
Step 1: manufacturer maintenance.
Each laptop is given with a service warranty when you purchased it. As soon as you discover an equipment part is harmed or damaged, you ought to initially take into consideration going back to the manufacturing facility for fixing. As lengthy as the equipment isn’t damaged purposefully as well as it is under guarantee, the supplier will certainly repair it for you.
What to do with a dead hard drive?
I have actually located that the platter of a new hard disk drive isn’t 100% perfect when it comes of makers. This is since the platter is extremely specific as well as has actually a high need in the production atmosphere. Hence, also a speck of dirt or a small accident can bring about a couple of to thousands of negative industries.
Abrupt Sleep After Battery Replacement, Diagnostics Can’t Find Problem For that reason, if a hard disk drive is dead and also it’s not triggered by human aspects (such as physical scrape and also rational damages throughout using), customers could opt to send out their hard disk drive back to produces for upkeep as lengthy as it does not surpass the service warranty duration. However previously customers do this, please bear in mind to back-up hard disk drive information if it is feasible.
If the dead disk drive is an outside one, the recuperation & repair would certainly be a lot easier:
Step two: replace the damaged part.
If the laptop own surpasses the service warranty duration, you could aim to get rid of the harmed component and also change it with a brand-new one. Under such situations, you require a screwdriver, such as Phillips screwdriver and also hex screwdriver for taking off the cover so regarding change the damaged element.
- Get rid of the screws with the screwdriver.
- Take the cover off thoroughly.
- Situate the element in the laptop as well as take it out.
- Place a brand-new one right into it as well as returned the screws.